Fraud

Fraud Resources

Here at Paper City Savings Bank, we are dedicated to provide our customers and community with tools and tips to avoid and prevent fraud from occurring. Being educated on what is offered to you is the first step in protecting your confidential data and we are here to help offer that knowledge.

Tools to Prevent Fraud

Within PCSBank e-Banking:

Select Manage Cards to disable or enable your card or set merchant or transaction controls.
Select Security & Account Alerts to alert you via email or text message of various scenarios:
- Balance Alerts
- Credit of debit transactions above a specified dollar threshold
- Transfer above a specified dollar threshold
- External transfer above a specified dollar threshold

Other Tools:

Mobile Wallet is a digital wallet that stores a Debit Card on a mobile device which allows for a convenient way to make purchases.
- Your Debit Card number isn’t shared with the merchant but rather a unique number is generated for each transaction
- Also referred to as Apple Pay, Samsung Pay, Google Pay, Fitbit Pay and Garmin Pay.

Tips to Avoid Debit Card Fraud


Protect your Debit Card number and PIN	Store your card in a secure place Use an RFID purse/wallet or sleeve to protect your card from card scanning Ask a teller or banker at PCSB to receive a RDFI sleeve Keep your PIN confidential, memorize it and never write it down or share it
Keep a close eye on your online accounts	Look for any unexpected activity
Set up security/account alerts and manage card controls within e-Banking	Security alerts are sent immediately whereas account alerts are sent every 12 hours
Report lost or stolen cards immediately	Contact your bank as soon as you notice your card is missing
Be aware of scams	Scammers may try to trick you into giving them your card information by posing as legitimate businesses
Use secure ATM’s	Choose well-lit and reputable locations, and look for signs of tampering, skimming or shimmering devices
Use Mobile Wallet (Apple Pay, Samsung Pay or Google Pay) or Contactless payment options	When your Debit Card is added to Mobile Wallet (Apple Pay, Samsung Pay or Google Pay), the card number isn’t shared with the merchant but rather a unique number is generated for each transaction Contactless payment option avoids you having to insert your card into the machine; therefore, your information is encrypted without having to pass through a card reader that may have a skimmer attached
Protect your computer and mobile device	Use firewall, antivirus and anti-spyware software on your computer and mobile devices while regularly updating it
Be cautious with online purchases	Make online purchases from reputable secure websites – URL starts with https:// Avoid public Wi-fi networks Avoid purchasing from websites accessed via links on Social Media

If you are a Victim of Debit Card Fraud after Business Hours:

If you believe your debit card has been lost or stolen, please call 1-833-933-1681 immediately to report it.
Please call the 24/7 Customer Service Support at (501) 246-8497 to connect with a representative to block your debit card.
Within PCSBank e-Banking, select Manage Cards to disable or enable your card or set merchant or transaction controls.
After blocking your debit card, please contact the Operations Department the next business day at (715) 423-8100 Option __.