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Interactive Teller Machines

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Interactive Teller Machines (ITMs)

Paper City Savings Bank offers a compliment to our already great customer experience through our Interactive Teller Machines (ITMs). ITMs are described as updated ATM technology with teller assistance that allows video chatting with a live teller to complete transactions through a secure portal. These machines also offer 24/7 ATM Access so you can do your banking anytime at your convenience. Key benefits include:

  • Reduced wait times
  • Secure banking
  • Live Teller Assistance (during business hours)
  • User friendly
  • 24/7 ATM Access
  • And much more!

Locations

person holding phone and credit card

Interactive Teller Machine (ITM) FAQ's

What is an Interactive Teller Machine (ITM)?

  • Updated ATM technology with teller assistance that allows video chatting with a live teller to complete transactions through a secure portal.
  • Transactions such as withdrawing cash, cashing checks, checking your balances, assist with loan payments, and so much more can be done using the ITM.

How does an ITM work?

  • Insert your debit card, enter 4-digit pin, and follow the instructions on the screen.
  • If you do not have your debit card, press Teller Assist and provide your photo ID for live teller assistance. After business hours, a debit card is required to complete transactions.
  • For debit card help, please contact 1-833-998-4695.

What types of bills are there in the ITMs?

  • There will be $1, $5, $20, and $100 bills available.
  • Coins will not be available to be put into or dispense through our machines.
  • If you are cashing a check, the change will be deposited into an account of your choice.

What accounts do I have access to?

  • You will have immediate access to your primary checking and savings accounts. If you would like other accounts linked to your debit card, please contact us.

Can I make loan payments on the ITMs?

  • Yes, you are able to make loan payments but will require live video teller assistance. For loan payments, please press the Teller Assist button for teller assistance.

Where and when can I use the ITMs?

  • Our Interactive Teller Machines are located in our Wisconsin Rapids Branch drive-thru and Plover Branch drive-thru. Live video teller assistance hours are: Monday-Thursday: 7:30am-5:00pm / Friday: 7:30am-5:30pm / Saturday: 9:00am-12:00pm
  • The machines will also be available for regular deposit and withdrawal transactions 24/7, without video teller assistance.

How do I use an ITM for my business needs?

  • Insert your debit card, enter 4-digit pin, and follow the instructions on the screen.
  • If you do not have a debit card for your business checking account, please contact us at 715-423-8100.
  • If you do not have your debit card, press Teller and provide your photo ID for live teller assistance. After business hours, a debit card is required to complete transactions.
  • To select or change a PIN, please contact 1-833-998-4695 and use the last 4 digits of the business EIN/TIN number.